Privacy | Terms of Use

Privacy Policy

Effective Date: [01-05-2025]


This Privacy Policy applies exclusively to the coachanything.com directory provided by CoachAnything (“CoachAnything”, “we”, “us”, or “our”). By using our website, applications, or services (collectively, the “Services”), you acknowledge and agree to the practices and policies outlined in this Privacy Policy, and you consent to the collection, use, and sharing of your information as described here. If you do not agree with this Privacy Policy, you may not use the Services.



What We Do

At CoachAnything, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal data when you access or use websites, applications, and services that are owned and operated by us and that link to this Privacy Policy (collectively, the “Services”). This Privacy Policy is designed to help you, the users of our Services (“Users”, “you,” or “your”), understand how we treat your personal data. If you are using the Services on behalf of another person (such as a minor), you confirm that you have the authority to accept this policy on their behalf.



When We Ask For Your Explicit Consent

As part of our service, we may ask for your explicit consent to agree to the terms of this Privacy Policy and our Terms of Use. We need your explicit consent because, in order to provide the relevant tools, we may need to capture, store, and occasionally share private information about you. This allows us to deliver a secure, seamless, and personalised experience while adhering to legal requirements and best practices for data protection.

By giving your explicit consent, you are agreeing to how we handle your data, ensuring it is used only for the purposes outlined in this Privacy Policy—such as improving our services, maintaining security, and enabling the features you rely on. We never share your information without a valid reason or without taking steps to protect your privacy.

Your trust is vital to us, and we are committed to safeguarding your data with industry-standard security measures and strict privacy protocols.



1. Information We Collect

Personal Data

The following sections outline the types of personal data we collect. Information of this kind refers to data that can identify or be linked to a specific individual and may include what is commonly referred to as “personally identifiable information” under applicable privacy laws and regulations.

Categories and examples of Personal Data:

  • Personal Identifiers: Name, email address, phone number, mailing address.
  • Professional Information (for coaches/instructors): Qualifications, certifications, specialities.
  • Online Identifiers: Public IP address, device type, browser type, operating system.
  • Internet Activity: Webpage interactions, referring source, analytics data.
  • Geolocation Data: IP address-based location information.
  • Other Identifying Information: Personal data, including any identifying information you may share in emails, messages, or other forms of communication you choose to send to us or Premium Members using our Services.



2. Sources of Personal Data

We collect personal data from the following sources:

From You

  • When you use our interactive tools and services, such as searching for professionals.
  • When you send an email to a Premium Member listed in the directory or when you email a friend about a Premium Member.
  • When you contact a Premium Member by phone.
  • When you submit information through free-form text fields, participate in surveys, complete questionnaires, or leave reviews.
  • When you subscribe to a publication or purchase from us (such as your name, address, and payment information). Payment details are handled directly by the credit card processor, and we do not store them.

Automatically via the Services

  • Through the use of Cookies (as described below).
  • Through tracking images in emails used to determine open rate.
  • When you use our site, we may gather information sent from your device to help us deliver the services you need, such as your login status and your availability to receive notifications or updates.
  • If you use our mobile apps or access our site with a location-enabled browser, we may collect details related to your location and device, as necessary.

Third Parties

  • Service Providers: We may work with service providers to help analyze how you use and engage with our Services or to assist in providing customer support.
  • Analytics Partners: We collaborate with analytics partners to gather insights on website traffic and how our Services are used.
  • Premium Members: We may receive certain information from the Premium Members listed on our platform to facilitate appointment scheduling.
  • Advertising Partners: We may receive information from our service providers who assist us with marketing or promotional efforts, based on how you interact with our Services, advertisements, or communications.



3. How We Use Your Information

We use your personal data for the following purposes:

A. Providing and Managing the Services

  • Facilitate contact and communications with Premium Members.
  • Send communications regarding our services.
  • Filter out bad actors from using and abusing our services.

B. Improving the Services

  • Analyse user interactions and behaviour to enhance our Services.
  • Personalise content and user experience based on individual preferences.

C. Marketing and Promotional Activities

  • Use contact details to send marketing materials, with your consent.
  • Provide targeted advertising on blogs, articles, and other non-directory content.

D. Legal Compliance and Security

  • Use personal data to comply with legal requirements (e.g., retaining data for regulatory purposes or responding to valid law enforcement requests).
  • Detect and prevent fraudulent activities.
  • Implement security measures to protect personal data from unauthorised access.

E. De-Identified and Aggregated Data

  • Use anonymised or de-identified data to create aggregated reports for analysis, research, and improving services.



4. How We Disclose Your Personal Data

We may share your personal data with third parties in the following situations:

A. Service Providers

  • Share personal data with third-party providers for services such as:
  • Data Hosting: Host and store data securely.
  • Customer Support: Provide assistance with account and service issues.
  • Analytics: Monitor website performance and user interactions.

B. Premium Members using our Services

  • Share relevant personal data with Premium Members to manage your communication with these Premium Members:
  • Contact Information: Name, email, and phone number.
  • Information you include as part of the free form input box when contacting a Premium Member using the contact form on our Services.

C. Legal Disclosures

  • Disclose personal data in response to legal requests, such as subpoenas, court orders, or regulatory demands.
  • Protect the rights, property, and safety of CoachAnything, its users, or the public.

D. Business Transfers

  • Transfer personal data during mergers, acquisitions, or business restructures. You will be notified of any changes to the handling of your data.

E. Third-Party Advertisers or Services

  • Share aggregated, non-personal data with advertising partners for targeted ads.

F. De-Identified Data

  • Share de-identified, aggregated data with third parties for research, statistical analysis, or service improvements. This data cannot identify individual users.

G. Other Disclosures with Your Consent

  • Share personal data with third parties for specific purposes, but only with your explicit consent. You will be notified of the purpose and can opt out.



5. Tracking Technologies, Advertising, and Your Options

We use cookies and similar technologies (e.g., pixel tags, web beacons, mobile identifiers) to recognise your browser and device, track your interactions, and improve our Services. These technologies help us understand user behaviours, optimise user experience, and tailor our advertising efforts.

Types of Cookies We Use:

  • Essential Cookies: Necessary for website functionality.
  • Functional Cookies: Remember your preferences for a personalised experience.
  • Performance and Analytics Cookies: Gather insights into how users interact with our site.
  • Advertising and Retargeting Cookies: Show you advertisements relevant to your interests.

You can manage, clear, reject, or disable cookies through your browser or mobile device settings. Note that some features may not function properly if cookies are disabled.



6. Data Security

At CoachAnything, we are committed to safeguarding your personal data and take the security of your data seriously. We have implemented a variety of physical, technical, organisational, and administrative measures to protect your data from unauthorised access, use, or disclosure. For example, we use encryption technology to protect personal data during transmission.

While we strive to protect your data, no method of transmission or storage is entirely secure. As a result, we cannot guarantee absolute security, and you acknowledge that any transmission of personal data is done at your own risk.

Data Breach Notification: In the event of a data breach involving your personal data, we will take appropriate steps to notify you as required by applicable laws.



7. Data Retention

We retain your personal data for as long as it is necessary to provide our services and for the business purposes for which the data was collected. When determining the retention period for different types of data, we consider factors such as the source of the data, our need for it, the purpose for which it was collected, and its sensitivity. We may retain personal data for extended periods if required to comply with legal obligations, resolve disputes, or continue providing our Services. Additionally, we may keep information in an anonymous or aggregated form that does not identify you personally.



8. Children’s Privacy

The Services provided by CoachAnything are not intended for or directed to children under the age of 18. If you are under the age of 18, do not use the Services or submit any personal data. If we become aware that we have inadvertently received such information, we will promptly delete it.



9. Your Rights

You have the following rights under the PDPA and other applicable laws:

  • Access: Request details about the personal data we hold about you.
  • Correction: Request corrections to inaccurate personal data.
  • Deletion: Request deletion of your personal data, subject to legal exceptions.
  • Withdrawal of Consent: Withdraw your consent for the collection, use, or disclosure of your personal data.
  • Data Portability: Request a copy of your personal data in a commonly used format (where technically feasible).

To exercise your rights, please contact us at [pdo@coachanything.com].



10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our Services, new features, legal requirements, or evolving privacy and security practices. The “Effective Date” at the top of this policy will indicate when the latest revisions were made. By continuing to use our Services after the updated Privacy Policy takes effect, you acknowledge and agree to the terms outlined in the revised policy.



11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact our Data Protection Officer at:

Email: [pdo@coachanything.com]



Premium Members

Last Updated: [01-05-2025]

The following sections apply only to Premium Members (coaches/instructors) using our Site and Services.


1. Information We Collect

  • Personal Identifiers: Name, email address, phone number, office address.
  • Professional Information: Qualifications, certifications, specialities.
  • Demographic Data: Age, gender, spoken languages.
  • Online Identifiers: IP address, browser type, operating system.
  • Internet Activity: Interactions with our website, engagement statistics.
  • Payment Processor: We do not collect or store sensitive billing details; these are handled by a secure third-party provider.
  • Other Identifying Information: Any personal data you voluntarily provide in communications.

2. Sources of Personal Data

  • From You: When you register to be listed, contact us, or use the Services.
  • From Third Parties: Service providers, analytics partners, public records, and advertising partners.

3. Purposes for Collecting Data

  • Account Creation and Management: Managing your profile.
  • Billing and Invoicing: Processing payments and subscriptions.
  • Delivering Services: Providing requested services and information.
  • Verification: Verifying your credentials.
  • Personalisation: Tailoring your experience and communications.
  • Security and Fraud Prevention: Protecting your data and the platform.

4. Disclosure of Data

We may disclose your data to service providers, analytics partners, and other parties as necessary to provide and improve our Services, comply with legal obligations, and support advertising efforts.


5. Controlling Your Data

You may review and update your personal data by logging into your account. To access, correct, or delete your data, or to withdraw consent, contact us at [dpo@coachanything.com].


This Privacy Policy applies exclusively to the coachanything.com directory provided by CoachAnything.